Shipping policy

Every Bonsai Haat tree is a living plant, hand-packed by us and sent to you by courier. This page explains where we deliver, what it costs, how long it takes and what to do when your parcel arrives.

Where we deliver

We currently deliver within India only, to all states and union territories wherever our courier partners can reach your pincode. You can check your pincode on any product page or in your cart before ordering.

Delivery charges

Delivery is free across most of India, whatever your order value.

For the following regions, a delivery charge applies based on your order value: Andaman and Nicobar Islands, Arunachal Pradesh, Assam, Dadra and Nagar Haveli, Daman and Diu, Himachal Pradesh, Jammu and Kashmir, Ladakh, Lakshadweep, Manipur, Meghalaya, Mizoram, Nagaland, Puducherry, Sikkim and Tripura.

Order value Delivery charge
Up to ₹1,000 ₹100
₹1,001 – ₹2,000 ₹150
₹2,001 – ₹3,500 ₹200
₹3,501 – ₹5,000 ₹300
₹5,001 – ₹7,000 ₹400
₹7,001 – ₹10,000 ₹700
₹10,001 – ₹30,000 ₹1,000
Above ₹30,000 ₹2,000

The exact charge for your address is shown in your cart once you enter your pincode, and always at checkout before you pay.

How long delivery takes

Delivering to Estimated time
Chhattisgarh 2–4 days
Madhya Pradesh, Maharashtra, Odisha, Telangana, Jharkhand 4–7 days
Rest of India 5–8 days
The regions listed under delivery charges above 8–12 days

Days are counted from the day your order is placed and do not include Sundays. These are estimates: festivals, heavy rain, strikes or courier delays in remote areas can occasionally add a few days. We will keep you informed if your parcel is held up.

Order processing and dispatch

  • We accept online payment only (cards, UPI, net banking and wallets). Cash on Delivery is not available. Your order is processed once payment is received.
  • You will receive an order confirmation email with your order number. Please keep it handy if you need to contact us.
  • Each tree is checked, prepared and packed by hand before dispatch.
  • When your order is dispatched, we share a tracking ID. You can follow your parcel any time on our Track Your Order page.

How we pack your plant

Plants travel in shock-proof packaging made of cling wrap, bubble wrap, thermocol and sturdy cardboard, so that both the tree and its pot reach you safe and fresh.

When your parcel arrives

  • Please open the parcel and check your plant and pot as soon as it is delivered.
  • Unpack it carefully, place it in a bright spot and water it if the soil feels dry. A little leaf drop after the journey is normal and settles within a few days.
  • If your plant or pot arrives damaged, or the plant has died in transit, contact us within 24 hours of delivery on WhatsApp or by email with 3 clear photos from different angles and your order number. We will review it and arrange a replacement or refund as set out in our Refund Policy.

Address and delivery details

Please enter your full address, pincode and a reachable phone number at checkout. If you notice a mistake, contact us straight away: we can update the address only before your order is dispatched. If a parcel is returned to us because of an incorrect address or repeated failed delivery attempts, we will contact you to arrange re-delivery.

Questions?

We're happy to help, Monday to Saturday, 10 AM – 6 PM.