Frequently asked questions

Yes. Every tree is packed in shock-proof packaging (cling wrap, bubble wrap, thermocol and sturdy cardboard), sent through trusted courier partners, and we ship plants across India every week, including remote areas.

No. We accept online payment only: cards, UPI, net banking and wallets. Your order is processed once payment is received.

Absolutely. Payments go through a secure, trusted payment gateway and our website is protected with SSL encryption. We never see or store your card details.

You can cancel only before your order is processed, that is, before we start preparing and packing it. Contact us quickly with your order number. See our Refund Policy for details.

We deliver across India, wherever our courier partners reach your pincode. You can check your pincode on any product page or in your cart.

Yes, across most of India. A small delivery charge, based on order value, applies only for a few regions: the North-East states, Jammu & Kashmir, Ladakh, Himachal Pradesh, Andaman & Nicobar, Lakshadweep, Puducherry, Dadra & Nagar Haveli and Daman & Diu. Your cart shows the exact charge once you enter your pincode. See our Shipping Policy.

Usually 2–4 days within Chhattisgarh, 4–7 days to nearby states, 5–8 days to the rest of India and 8–12 days to remote regions (Sundays not counted). Enter your pincode on a product page for your estimated delivery dates.

When your order is dispatched we share a tracking ID. You can follow your parcel any time on our Track Your Order page.

Plants are living and can't travel back safely, so products can't be returned or exchanged once ordered. If anything arrives damaged, we'll help: see below and our Refund Policy.

This is very rare. If it happens, contact us within 24 hours of delivery on WhatsApp or by email with 3 clear photos and your order number, and we'll replace it with a fresh plant within 1 week.

Tell us within 24 hours of delivery with 3 photos from different angles and your order number. We'll review the damage and make it right where needed. See our Refund Policy.

Our plants are healthy when they leave us and when you receive them. As living plants they don't come with a warranty after delivery, but we're always happy to help with care advice on phone or WhatsApp.

Yes. The tree you see ships. Each plant is photographed as it is. Being natural, it may grow a little between the photo and delivery, and our handmade pots can vary slightly in design.

A bonsai needs water, light, good soil and a little fertiliser, just like any plant. Each product page has care tips for that tree, our blog has beginner guides, and you can WhatsApp us any time for help.

Yes, a little leaf drop after the journey is normal. Unpack it gently, keep it in a bright spot, water when the topsoil feels dry, and it usually settles within a few days. If you're worried, send us a photo on WhatsApp.

Of course, bonsai make a lovely, lasting gift. Simply enter the recipient's address at checkout, and add a gift message in the note box in your cart.

Yes! We handle corporate and festive gifting orders with care. WhatsApp us or use our Contact Us form and choose Bulk or corporate gifting.